Last modified: 5th September 2023
The Company aims to provide Service availability of 99.95% or better.
Are excluded from the downtime calculations, issues caused by:
Factors outside of the Company’s reasonable control, caused by an action or inaction by a user or a third party, The user’s equipment and/or third-party equipment (not within the primary control of the Company).
The Company’s suspension or termination of rights to use the Service in accordance with the Terms;
Reasonable scheduled maintenance that is announced in advance.
Special Service Level Agreements are available through our Enterprise offering.